Shipping policy

1. General Information

At Vita Nation Wholesale Room Odorizers, we strive to provide you with the best shopping experience possible. This Shipping Policy outlines the terms and conditions related to the shipping of our products to ensure transparency and clarity.

2. Processing Time

Order Processing: All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
Processing Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: Typically takes 5-7 business days.
Expedited Shipping: Typically takes 2-3 business days.
Overnight Shipping: Only available for orders with delivery addresses within the continental United States and takes 1-2 business days.

Delivery delays can occasionally occur, especially during peak seasons.

4. Shipment Confirmation and Order Tracking

Shipment Confirmation: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Tracking: The tracking number will be active within 24 hours.

5. International Shipping Policy

International Shipping: We currently do not ship outside the United States.

6. Shipment to P.O. Boxes or APO/FPO Addresses

P.O. Boxes: Vita Nation Wholesale Room Odorizers ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

7. Customs, Duties, and Taxes

Customs and Taxes: Vita Nation Wholesale Room Odorizers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Damages

Vita Nation Wholesale Room Odorizers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Save Packaging: Please save all packaging materials and damaged goods before filing a claim.

If you receive a damaged product, do contact us ASAP and we will connect with you on what can be done.

9. Missing or Lost Package

If you suspect your package is lost or missing, please contact us immediately at [your email address]. We will work with the carrier to locate the package. If your package is confirmed lost, we will re-ship your order at no additional cost.